User stories are an Agile technique of defining product functionality and requirements. They focus on telling a story for an action a user will take and what the expectation is when successful. The concept of user stories is widely used, but telling good stories can be quite difficult.
User stories have taken a bit of a hit in the last few years though, as they’re slight oversimplifications and lack empathy for the user.
Good news — there is a better way! They’re called gherkins, but unlike the pickle, they’re not here to sour up your life. (Unless you’re a pickle…
The Net Promoter Score (NPS) captures your user sentiment and informs you how likely your users are to recommend your tool to their friends. But what is the best NPS feedback software for this task?
Here is a list of the top five NPS software tools, with a set of questions to help you evaluate which one should go into your SaaS martech stack.
Use the table of contents below to jump straight to the tool comparisons if you don’t need to know what NPS is and how it’s calculated.
What does NPS metric mean? How do I calculate NPS? Is my NPS score good or bad?
If you’ve been asking yourself these questions, you’re in the right place.
Here are the basics of collecting customer feedback using the Net Promoter Score (NPS).
Editors note: for a more in-depth overview of everything you need to know about NPS check out our Net Promoter Score guide here
If you’ve ever signed up for a complex SaaS product, there’s a good chance you’ve seen demo content without realizing it.
SaaS businesses use demo content because they know that it’s incredibly demoralizing for customers to get excited about using a new product, only to find that there’s no existing data on the site that would lead them to understand the value of the product faster.
The value of demo content is perhaps most apparent for early-stage SaaS products with few users, or for products where the value is directly correlated with the presence of other users, such as a…
Do you take advantage of in-app messaging?
It’s a great way to communicate with users and achieve specific goals along the way. In-app messaging can help you:
Read on if you want to learn about in-app messaging best practices and get inspired by some real-life examples.
Micro-surveys make for a fast and easy way of collecting user sentiment and acting on it to improve your product.
In this article, I have collected 16 of the best SaaS micro survey templates you can use for inspiration and for implementing in your SaaS business.
Creating the perfect SaaS product is useless if no one uses it. This is why product teams strive to find the right user adoption strategy.
User adoption tools make your job a lot easier, but the sheer number of user adoption tools available in the market can be quite overwhelming.
Choosing the right user adoption tool depends on several factors. But fear not, to help you pick the best solution for your product team, we’ve tried a bunch of user adoption tools for SaaS and picked the 3 best tools. …
Product Led Growth is growing in popularity and User Onboarding can be a make-or-break for your SaaS product’s success. But we would be utter quacks if we pretended it’s *always* the case.
So in this post — a bit subversively — I wanted to talk about when you should actually not sweat your user onboarding and focus on other things instead. There are a lot of things that can kill your business. Sometimes it’s onboarding, but sometimes…it’s something else.
In the something else cases — trying to implement the user onboarding flow optimizations I usually preach about will be just…
When it comes to fighting churn, cohort analysis is one thing SaaS businesses must have.
It’s one of the tools you can depend on to find and fix the causes of churn, which is one of the most common reasons that SaaS businesses fail.
Community-led growth is changing the way companies grow. It works as a booster, encouraging customer interaction, and adding value that goes far beyond the service itself.
Say hello to the age of community-led growth.
According to recent trends, a thriving community might soon become one of the most impactful channels for a SaaS company. It’s a key focus in how a lot of modern businesses expand and develop highly efficient, long-term, go-to-market strategies.
So what is community-led growth, and why should you, a founder, care about it?
Let’s jump in and find out!
How SaaS companies define their communities is…