Every new user can agree that adapting a new SaaS tool is no easy task. That’s why many SaaS companies struggle with user retention. …


If you’re looking at using Pendo or Walkme to create product tours and walkthroughs to enhance your user onboarding flow and track user activation, this post is a must. Which tool is better for the different jobs-to-be-done? Which is better value for money? …


“How can I increase my customer retention?”

Said every product manager and product marketing manager currently working in SaaS ever 🤣🤣🤣!

The super-short answer is:

  • Find the best customer retention software that helps you build user engagement and combat churn; and
  • Implement as many of the customer retention strategies and…

Although best known for its analytics, Pendo features two other toolsets that are of value to product marketing teams.

There’s a product tour system that guides users towards feature adoption.

And there’s also a checklist function that summarizes the most important activation tasks each user needs to accomplish.

In this…


How can you influence SaaS growth?

To answer this question (and take action), you basically need three things:

  1. Metrics — so you know how fast is your SaaS growing and what do you need to do to improve the growth rate
  2. Strategies — so you know which steps you should…

Product launch announcement emails can be intimidating. They have to be informative, engaging, and contextual. Not sure where to start? No worries! We’ve got you covered.

In this blog post, I’ll take you through the different types of product launch announcement emails, the product launch email sequence best practices to…


Looking for SaaS conversion rate benchmarks?

Finding a good conversion rate to compare your performance to can be tricky. But sometimes we make it too complicated without realizing it.

In this article, we’ll talk about types of SaaS conversion rates, the industry benchmarks for each of them, and 10 conversion…


At its core, UX design comes down to helping customers solve their problems. But what if you could make that journey more engaging by using UX gamification?

In this article, you’ll learn the elements of a gamification system and its components and how to use them to boost retention, increase…


When building a product, it is sometimes difficult to draw the line between what features to build and which ones to let go of. If that line is not drawn early and often, you end up with the most horrifying term any product will ever encounter: feature bloat.

Also known…


Getting a user’s attention can be tricky but what if there was a surefire way to get your message across? That’s exactly what announcement UI modals help you do which makes them an invaluable asset for any in-app marketing strategy.

In this article, I’ll go over some UI modal examples…

Userpilot Team

Userpilot is a Product Growth Platform designed to help product teams improve product metrics through in-app experiences without code. Check out userpilot.com

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