Mixpanel Funnels: Features, Report Types, and Use Cases [+ Better Alternative]

Userpilot Team
9 min readDec 5, 2023

Mixpanel Funnels lets you use product analytics to measure how user flows lead to different actions being performed in a particular series. This guide will walk you through what Mixpanel Funnels is, which settings you can adjust for each funnel report, and show you a few key use cases.

TL;DR

  • Mixpanel Funnels are reports that show you the drop-off conversion rates throughout different funnel steps.
  • Mixpanel Funnels lets you adjust the counting method, add exclusion steps, and set property constants to get more actionable insights.
  • Mixpanel reports can show you funnel steps, trends, paths, average time to convert, and conversion frequency.
  • Mixpanel funnels can be used to compare conversions across channels, identify the average conversion window, and spot drop-offs at any point in the customer journey.
  • The pros of using Mixpanel include its diverse set of metrics, cross-platform reporting, and ease of use (once you get past the initial learning curve).
  • The cons of using Mixpanel include its pricing, exclusion step limitations, and inability to act on the data that you analyze.
  • Userpilot could be a better alternative to Mixpanels due to the combination of its advanced funnel reporting, native product analytics capabilities, and in-app flows for acting on the data you gather. Get your free Userpilot demo today!

What are Mixpanel Funnels?

Mixpanel Funnels is a report that lets you see how users either convert or drop-off during different steps of various user flows. This lets you optimize funnel performance based on user behavior collected when customers interact with your product, application, or website.

Mixpanel Funnels dashboard
Source: Mixpanel.

Types of Mixpanel Funnels control

Mixpannel Funnels lets you adjust multiple settings when generating a funnel report to ensure that the data is as actionable as possible:

  • Counting method. The counting method that you select will determine how many times Mixpanel counts activity from the same user toward your conversion rates. These can be calculated by counting sessions, totals, or uniques.
  • Average conversion time. Mixpanel’s time to convert shows the average amount of time before users convert. Shorter conversion times are better so, if funnel data shows the average conversion time increasing, this could be an indicator that your entire funnel is underperforming.
  • Conversion step order. If you have the same four-step funnel but see users drop off or convert at different stages, then that means there’s a dynamic step order. Mixpanels can count users that convert at each step and show you the order of steps that users take before converting.
  • Exclusion steps. The ability to exclude users and add user property filters is like the opposite of segmentation. This will show you how many users didn’t do a particular action so that your funnel calculation can provide more in-depth data on a user’s activity stream.
  • Constant properties. Having a property constant will show you customers that have the same user properties throughout every stage. This means that customers will only be counted as a conversion if they perform all the tracked events and have the same property value while doing so.
Mixpanel Funnels controls
Source: Mixpanel.

Types of Mixpanel funnel reports

Mixpanel Funnels offers different funnel report types depending on your needs. Here’s a brief overview of each report type:

Funnel steps

The funnel steps report is a chart that shows you the percentage of users who move to the next step of a funnel. These funnel charts are helpful for visualizing the movement of leads through a funnel. Mixpanel also shows you the UTM with the best conversion rate.

This means you’ll be able to distinguish between traffic from organic search, referral links, paid media, and influencer marketing then see which channel has the most promising conversion rate. Mixpanel also lets you adjust the date range to see how these conversion rates hold up over time.

Mixpanel Funnels steps
Source: Mixpanel.

Funnel trends

While funnel trends show you cumulative data for each step, the trends funnel report focuses more on how specific user flows (and the metrics associated with them) change throughout different time periods. For instance, you might see conversions from organic search spiking over the past 30 days.

You’ll also be able to adjust the conversion criteria while generating these trend reports. Excluding one criterion or adding another can help you drill down on the conversion rate — even if the same event is being used to track conversions.

Mixpanel Funnels trends dashboard
Source: Mixpanel.

Time to convert

Time to convert is a crucial metric that you can monitor through a Mixpanel funnel report. For instance, you could see the median amount of time it takes before users send their first message through your software application.

Mixpanel time to convert
Source: Mixpanel.

If you see the time to convert rising (compared to the previous time period), then that could be a sign that you need a new funnel to reduce the time to value (TTV). You’ll also be able to filter out a particular event or attribute to ensure that the time to convert calculation isn’t skewed by outliers.

Frequency

The time to convert metric measures how long it takes for an event to occur after acquiring users. In contrast, the frequency screen tracks how many times users complete a specific action. You might find that 100% of users send at least one message within 30 days (like in the below example).

Mixpanel Funnels frequency dashboard
Source: Mixpanel.

If data suggests that an action only occurs once within the specified funnel cycle then that could be a sign that something is obstructing the user journey. Measuring the frequency of event properties is the first step toward identifying friction points in a particular funnel step.

Top paths

User path analysis is crucial for identifying usage patterns and streamlining in-app flows. Mixpanel’s top path funnel report lets you segment results based on which device, browser, or operating system a converted lead uses on their first search event.

For example, you can filter for iOS-only search events to calculate your funnel’s conversion rate for that cohort:

Mixpanel Funnels path analysis
Source: Mixpanel.

Use case examples of Mixpanel funnels

Seeing behavioral data in product user journeys can have multiple benefits (some of which we’ve already mentioned above). Here are further example use cases to show you how Mixpanel Funnels can benefit your product team or SaaS business.

Compare conversion rates across channels

Mixpanel Funnels show the total conversion rate for each channel — or, more precisely, UTM medium. This will let you know which channel you should double down on to help you increase your ROI on marketing spend over time.

Mixpanel cross-channel conversion rate comparison dashboard
Source: Mixpanel.

Find the average conversion window

In addition to showing you the average conversion window (time to convert), Mixpanel goes one level deeper by displaying the percentage of users that convert within each timespan bracket. These detailed insights will help you understand and reduce the conversion window.

Mixpanel Funnels conversion window dashboard
Source: Mixpanel.

Identify drop-offs in customer journey

Beyond knowing that your product has a one-day conversion window, it’s essential to identify the steps of each new funnel that have the highest drop-off rates. Mixpanel Funnels lets you filter drop-off rates by date range, conversion criteria, and other segmentation rules like OS.

Mixpanel Funnels drop-off chart
Source: Mixpanel.

Pros and cons of Mixpanel funnels

While Mixpanel Funnels makes tasks like calculating repeat conversion or analyzing a new funnel easy, there are still a few cons that you should weigh against its pros.

Here’s a brief overview of the pros and cons to consider before committing to a paid subscription.

Pros of Mixpanel funnels

Mixpanel has quite a few benefits to its funnel reporting capabilities:

  • Diverse KPIs. Mixpanel Funnels lets you track different metrics with every new funnel report you generate.
  • Cross-platform reporting. Mixpanel Funnels works cross-platform, so you can see the same user’s activity stream across both website and mobile applications.
  • Ease of use. Many Mixpanel users have praised how easy it is to use the product and create detailed funnel reports.
Mixpanel positive G2 review
Source: G2.

Cons of Mixpanel funnels

Of course, there are a few drawbacks that you should be aware of if you plan to use Mixpanel for your funnel reports:

  • Expensive. The most notable downside of using Mixpanels is the actual cost of the product. The Enterprise plan costs over $800 per month which can make Mixpanel’s pricing prohibitively expensive for companies to adopt.
  • Actionability. Mixpanel’s analytics actionability — or lack thereof — means you’ll be able to analyze the data from each calculated funnel but won’t get the chance to act on it. This stands in contrast to digital adoption platforms that trigger in-app flows based on the funnel data you gather.
  • Exclusion. Mixpanel has some issues when it comes to its exclusion capabilities. For instance, you can’t remove a segment of users who haven’t performed a specific event. The calculation will only factor in users who came from the first step in the funnel.
Mixpanel negative G2 review
Source: G2.

Userpilot — A better alternative to Mixpanel funnels

While analytics platforms like Mixpanel are helpful for identifying patterns and figuring out which areas of your funnel need improvement, they lack the execution aspect. In contrast, digital adoption platforms like Userpilot provide actionable insights that you can immediately iterate on.

Userpilot for funnel report

Userpilot’s funnel reports have a few unique benefits that beat Mixpanel’s offerings:

  • Intuitive UI. The user interface with Userpilot is far more intuitive which makes it easier for new users to get started with generating funnel reports. In fact, each Userpilot funnels query can be as simple or complex as needed, thanks to the numerous segmentation attributes at your disposal.
  • Conversion metrics. Every funnel report generated with Userpilot includes conversion steps, data trends, average time to convert, and other conversion metrics. These ensure that the funnel report contains specific and actionable data that you can use to target your in-app flows.
  • Visualization options. Userpilot lets you visualize your funnel data in various different ways — including lines, bar charts, flow charts, and raw metrics. This makes it easy for you to see the most important KPIs at a glance.
  • Funnel filters. Userpilot’s funnel reports offer a wide array of funnel filters that let you break down data in a more granular way. Segmentation attributes include country, device type, operating system, medium, which subscription tier the user is on, and more.
Userpilot funnel conversion steps breakdown
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As a bonus, Userpilot’s funnel analysis lets you immediately act on the data that you collect. For instance, detecting funnel drop-offs amongst new users — perhaps due to them not interacting with a core feature — then you could target this segment with UI patterns that prompt them to take action.

Userpilot flow triggers dashboard
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Userpilot for product analytics

In addition to funnels calculation, Userpilot also offers a diverse range of product analytics features, such as:

  • A/B testing. While Mixpanel does have third-party integrations that let you A/B test, Userpilot has this functionality baked in — meaning you won’t have to pay extra for third-party solutions or deal with the hassle of syncing data between platforms.
Userpilot A/B testing dashboard
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  • Data trends. Userpilot’s trends reports can show you how a specific event property or product metric changes over time. This will help you spot patterns and predict the trajectory of key data points of your product or user base.
Userpilot trends report dashboard
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Conclusion

As you can see, creating a new funnel report can be a very involved process as you select the funnel frequency, user profile property, and conversion criteria to base your data on. That said, a flexible tool like Userpilot can help you gather, analyze, and act on crucial metrics.

If you’re ready to get detailed insights whenever you create a new funnel then it’s time to get your free Userpilot demo today!

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Userpilot Team

Userpilot is a Product Growth Platform designed to help product teams improve product metrics through in-app experiences without code. Check out userpilot.com